What we handle
How it works
1. Tell us what's happening
Boiler make, any error code, and your postcode. Breakdowns get free phone triage through the safe checks first — sometimes that's the whole fix.
2. We match a qualified engineer
Nearest available, Gas Safe registered for gas work, OFTEC for oil, MCS for heat pumps. Credentials verified before the job is assigned.
3. Price agreed, work done
Stated rates for repairs with parts quoted before fitting; fixed itemised quotes for installations after survey. Then it gets done properly.
Coverage across the UK
Cities, market towns and the villages between — including off-gas-grid properties running on oil and LPG. Every job routes to the nearest qualified engineer.
Boiler brands we work on
Frequently asked questions
How quickly can you get a heating engineer to me?
No-heat emergencies are prioritised and typically attended same day or next, with vulnerable households moved up the rota. Planned work — servicing, installations — is usually scheduled within days, and you'll get an honest arrival window rather than a fiction.
Are your engineers Gas Safe registered?
Every engineer taking gas work through the network holds current Gas Safe registration, verified before any job is assigned. Oil work goes to OFTEC-registered engineers and heat pumps to MCS-certified installers — credentials matched to the work, always.
Do you cover my area?
The network spans England, Scotland, Wales and Northern Ireland — cities, market towns and the villages between, including off-gas-grid properties on oil and LPG. Browse the locations page or submit the form and the job routes to the nearest qualified engineer.
How does pricing work?
Repairs get a stated diagnosis and first-hour rate before anyone travels, with parts quoted before fitting. Installations get a fixed price after a survey, itemised so you can see boiler, flue, filter, controls and labour separately. No doorstep additions — it's a network standard.
Can I fix my boiler myself?
You can safely do the outside-the-case checks: re-pressurise via the filling loop, thaw a frozen condensate pipe, bleed radiators, check the thermostat, press reset once. Anything behind the case involves gas and is legally restricted to Gas Safe registered engineers.
What should I do if I smell gas?
Leave the property, don't touch electrical switches, and call the National Gas Emergency Service free on 0800 111 999 immediately. That call comes before any repair booking — once the property is safe, we can arrange the follow-up.
Honest heating advice
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