How It Works
Three steps, no account, no doorstep surprises.
1. Tell us what's happening
Call the line for your region or use any form on the site. For breakdowns, have the boiler make, any error code and the pressure gauge reading ready — thirty seconds of facts routes the right engineer with the right parts. We'll also walk you through the free safe checks first: pressure, condensate, thermostat, one reset. Sometimes that's the entire fix, and we'd rather tell you that than send a van.
2. We match a qualified engineer
Your job routes to the nearest available engineer holding the right credentials: Gas Safe registration for any gas appliance (verifiable on the Gas Safe Register), OFTEC for oil-fired systems, MCS for heat pump installations, and G3 for unvented cylinder work. We check registration and insurance before a job is assigned, not afterwards.
3. Price agreed, work done
Repairs get a stated diagnosis and first-hour rate before anyone travels, with parts quoted before fitting. Installations get a fixed, itemised quote after a survey — boiler, flue, filter, controls, cleanse and labour shown separately, so you can see exactly what you're buying. Doorstep additions breach our network standards.