No Heating or Hot Water in Exeter?
A cold house at 6am tells you exactly one thing: something in the chain from gas meter to radiator has failed. Our Exeter emergency line is answered around the clock, and while an engineer travels we'll talk you through the safe checks that occasionally fix it before they arrive.
Heating but no hot water — or the reverse
Split symptoms shorten diagnosis. Combi owners in Exeter with heating but no hot water are usually looking at a stuck diverter or scale-blocked plate exchanger; hot water but no heating flips the same suspects. Cylinder systems add their own suspects — zone valves, pumps, cylinder thermostats. Tell us which half works and the engineer arrives with the right parts shortlist.
Why boilers fail in cold snaps
Cold weather is a stress test. Marginal pumps, tired expansion vessels and hesitant igniters all pass it in September and fail it in December. Add the condensate-freeze lockouts that arrive with the first hard frost — particularly on pipes run externally without lagging, common across Exeter and the wider Devon area — and the seasonal spike explains itself. A pre-winter service catches most of it early; the emergency line catches the rest.
Emergency pricing, straight
The rate is stated before anyone travels: from £125 for emergency attendance and the first hour in Exeter, parts itemised and approved before they go in. Vulnerable households are prioritised without a premium — triage by need is how a decent emergency rota works, and it's a condition of being on ours.
How fast can help reach Exeter?
When you call about Exeter, a real person answers, takes the essentials — boiler make, error code, pressure reading, whether the hob works — and matches the nearest engineer, who then calls you directly. That double contact is deliberate: you always know who's coming and what it costs.
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Frequently asked questions
Do electric or oil systems get the same emergency cover in Exeter?
Yes — the network includes OFTEC-registered engineers for oil-fired systems and engineers for LPG, common in rural Devon. Say which fuel when you call, because it changes both the routing and what needs to be on the van.
My boiler pressure is at zero — is that the fault?
Very likely part of it. Below about 0.5 bar most boilers lock out. Top up to 1–1.5 bar via the filling loop and press reset. If pressure falls again within hours or days there's a leak or a failed component, and that needs an engineer — repeated topping-up is a symptom, not a fix.
Will you charge me a call-out just to press reset?
We try hard to prevent exactly that: the phone triage walks you through pressure, condensate, thermostat and reset checks first, free. If an engineer attends and finds a genuine fault, normal rates apply; the checks exist so you don't pay for a visit a jug of warm water would have solved.
How fast can you get to me in Exeter?
No-heat emergencies are routed to the nearest available Gas Safe engineer, typically same-day and prioritised for vulnerable households. The honest answer varies by season and hour — you'll be given a real arrival window when you call, not a fiction.